Frequently Asked Questions
Clear answers about DUOACTIVE MOBILITY products, nationwide shipping, medical aid support, warranties, and after-sales care.
Orders & Delivery
How long does delivery take?
Standard delivery takes 3-7 business days depending on your location. North West, Gauteng, Cape Town, and Durban typically receive orders within 2-5 business days. Remote areas may take up to 10 business days. Express delivery is available for urgent needs.
Do you offer free delivery?
Yes! DUOACTIVE MOBILITY offers free standard delivery on all orders over R2,000 across South Africa. Orders under R2,000 incur a flat delivery fee of R250.
Can I track my order?
Absolutely. Once your order ships, you will receive an email and SMS with a tracking number and courier link, or you can contact our customer support team for live updates.
Do you deliver to all provinces?
Yes, we deliver to all 9 provinces of South Africa — North West, Gauteng, Western Cape, KwaZulu-Natal, Eastern Cape, Free State, Mpumalanga, Limpopo, and Northern Cape.
Products & Sizing
How do I choose the right mobility scooter?
Consider where you'll use it (indoor, outdoor, or both), weight capacity, portability, and budget. Our specialists offer free consultations — call or WhatsApp us on +27 78 288 5083 or email info@duoactivemobility.co.za for tailored guidance.
What weight capacities do your wheelchairs support?
Our manual wheelchairs typically support 100-150 kg, while our power wheelchairs range from 120-200 kg. Heavy-duty bariatric options supporting up to 250 kg are also available. Each product page lists its exact specifications.
Can I view or test products in person?
Yes! Customers are welcome to visit our Brits, North West facility (PORTION 32 FARM KAMEELDRIFT 211 JQ, BRITS, BRITS, NORTH WEST, 0250) by appointment to view and test equipment. We also arrange consultations across North West and Gauteng by appointment.
Do you sell spare parts?
Yes, we stock batteries, tyres, chargers, cushions, armrests, and controller components for all brands we supply. Contact us with your product model or SKU for availability.
Payments & Pricing
What payment methods do you accept?
We accept Visa, Mastercard, Instant EFT, PayFast, and direct bank transfers. For orders over R10,000, installment and lay-by options are available through our financing partners.
Can I claim from my medical aid?
Many South African medical aid schemes cover mobility and assistive equipment with a practitioner's prescription and motivation. DUOACTIVE MOBILITY provides formal quotations, tax invoices, and product specification sheets to assist with your claim.
Do you assist with VAT exemption for persons with disabilities?
Yes. Qualifying South African residents can apply for VAT relief on eligible mobility and assistive devices with the required medical and SARS documentation. Our team will guide you step by step.
Do you offer a price match guarantee?
Yes. If you find an identical in-stock item at a lower price from an authorized South African retailer, share the written quotation with us and we will match it.
Warranty & Returns
What warranty do your products include?
Warranty coverage ranges from 1 to 3 years depending on the product and manufacturer. Exact warranty terms are displayed on every product page.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. For hygiene reasons, opened cushions, slings, and bathroom aids cannot be returned once unsealed. See our Return Policy page for full details.
What if my order arrives damaged?
Please notify us within 48 hours of delivery with photos of the item and outer packaging. DUOACTIVE MOBILITY will arrange a replacement or full refund at zero cost to you.
Services & Support
Do you offer servicing and repairs?
Yes, our trained technicians service, maintain, and repair every product we sell — both at our Brits, North West workshop and via courier or scheduled on-site support.
Can you install equipment in my home or care facility?
Yes, professional setup and installation is available for hospital beds, patient hoists, ramps, and powered mobility equipment. Contact us for a custom installation quote.
Do you offer short-term equipment rentals?
Yes, short-term and recovery rentals are available for wheelchairs, hospital beds, patient lifts, and mobility scooters starting from 1 week. Contact our team for current availability.
Still have questions?
Speak directly with a DUOACTIVE MOBILITY specialist — we respond within 24 hours.