Privacy Policy

1. Introduction

DUOACTIVE MOBILITY (Enterprise Number: K2022705270, "we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase from us.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, shipping address, billing address, and identification or medical documentation where submitted for VAT relief or medical aid quotations.
• Payment Information: Transaction details processed securely through PCI-compliant payment partners. We do not store full card numbers.
• Order Information: Products purchased, warranty records, and delivery preferences.
• Technical Data: IP address, browser type, device characteristics, and essential or analytics cookies.
• Communication Data: Enquiries, emails, and support correspondence with DUOACTIVE MOBILITY.

3. How We Use Your Information

• Process, dispatch, and deliver your orders nationwide
• Provide specialist consultations, warranty care, and customer support
• Prepare medical aid quotations and tax invoices
• Send service updates and optional newsletters (with your consent)
• Improve website accessibility, performance, and security
• Comply with South African statutory and tax obligations

4. Information Sharing

DUOACTIVE MOBILITY never sells your personal information. We share only what is strictly necessary with:

• Courier and logistics partners to fulfill deliveries
• Regulated payment processors to complete transactions
• Authorized technical service providers under confidentiality obligations
• Regulatory authorities when required under South African law

5. Data Security

We implement technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or loss. All online transactions are encrypted via TLS/SSL.

6. Your Rights Under POPIA

Under South African law (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction or updating of inaccurate records
• Request deletion of personal data where legally permissible
• Object to direct marketing or specific processing activities
• Withdraw previously granted marketing consent at any time

7. Cookies

We use cookies to keep your shopping cart active, understand site usage, and improve performance. See our Cookie Policy for full details.

8. Contact Our Information Officer

For privacy enquiries or POPIA requests, please contact DUOACTIVE MOBILITY: